Job Title

Asst Manager, Operations

Job Description

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Role: Team Leader

DESIGNATION: Team Leader

LOCATION: Vizag

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role And Key Responsibilities

Develop and coach sales team members to achieve performance/targets
Work well under pressure and follow through on items to completion
Lead team in multi-tasking, prioritization, and meeting timelines on deliverable
Mentor, coach and provide direction to a team of employees
Develop strong interpersonal relationships with the team, to cohesively bond them together with the Customer and integrate them with the vision and core values of the Customer
Manage BQ’s & PIP cases
Team member performance management and identification of training opportunities
Forward non- resolvable issues to the Operations Manager.

Key Skills And Knowledge

Candidate with two to four years of Sales experience preferred
Highly motivated individual with skills to develop and coach sales team members to achieve performance/targets
Strong communication skills, both written and verbal
Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
Ability to mentor, coach and provide direction to a team of employees
Willingness to work a flexible schedule
Hindi & English speaking is mandatory for this role since they will have to speak to the customers & they are from North.

Qualification: Graduation.

Disclaimer:-

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.