A customer-focused Account Executive / Customer Success professional to manage existing customer accounts, drive

product adoption, maintain strong customer relationships, and support customer retention.

Manage customer relationships and ensure consistent engagement across assigned accounts.
Support customer onboarding, product adoption, and platform enablement.
Monitor customer health, usage, and engagement to identify risks and improvement opportunities.
Coordinate customer follow-ups, renewal activities, and retention initiatives.
Track customer goals, maintain CRM records, and prepare periodic account reports.
Address customer concerns and coordinate with internal teams for timely resolution.
Identify opportunities to improve customer experience and platform adoption.

4-5+ years of experience in Customer Success, Account Management, or Client Servicing, preferably in a SaaS or

technology environment.

Strong communication, relationship management, and problem-solving skills.
Experience managing multiple customer accounts simultaneously.
Familiarity with CRM tools such as Salesforce or HubSpot.
Strong organizational skills and a proactive, customer-first approach.
Willingness to work in shifts aligned with international customers, particularly the US and UK