Lead operations team and own reliable execution across PTL, B2B, courier and appointment-based

deliveries. This is a hands-on, high-ownership role combining team leadership, vendor management, fast

escalation resolution and customer retention. You will build SOP-led ways of working, improve service

performance and help grow business from existing customers through dependable operations

Mandatory 4-7 years of relevant experience, with extensive hands-on PTL operations experience at

courier/logistics companies or aggregators.

Strong practical knowledge of PTL, B2B, courier and appointment-based delivery operations, including

day-to-day issue resolution.

Proven team management skills: coaching people, setting clear expectations, enforcing SOPs and

improving accountability and execution.

Established relationships with PTL/courier vendors, plus a useful network of local and regional

transporters and vehicle owners.

Strong negotiation and relationship management skills, with the confidence to engage courier leadership

and customer leadership directly.

A track record of resolving customer escalations, recovering service issues and helping retain or grow

existing customer accounts.

Comfort with technology, internal portals and Excel/Google Sheets; able to turn operational data and