Skills: Last Mile, Dispatch, Logistics Operations, Logistics Management, Supply Chain Operations, Logistics, Supply chain, Supply

Role & responsibilities

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Operations Management

Manage end-to-end hub operations including inbound, sorting, scanning, bagging, and dispatch activities.
Ensure timely vehicle arrival, route planning, and last-mile shipment allocation.
Monitor daily shipment flow and delivery performance.
Control delivery backlog and improve service quality.

Team Management

Supervise Delivery Executives, Riders, Sorters, and Hub Staff.
Conduct daily briefing and performance reviews.
Manage attendance, shift rostering, and manpower planning.
Train team members on SOPs, safety, and service standards.

Delivery Performance

Achieve delivery KPIs including:
Delivery Success Rate
First Attempt Delivery
On-Time Delivery
NDR (Non-Delivery Report) Reduction
RTO (Return to Origin) Control
Monitor productivity of delivery associates.

Customer Service

Resolve customer escalations within TAT.
Coordinate with customer service teams for shipment-related issues.
Ensure high customer satisfaction and service quality.

Inventory & Asset Control

Maintain hub assets, scanners, handheld devices, and delivery bags.
Ensure shipment security and inventory accuracy.
Monitor fuel, vehicle utilization, and operational expenses.

Compliance & Safety

Ensure adherence to company policies and operational SOPs.
Maintain workplace safety standards.
Conduct audits and ensure process compliance.

Preferred candidate profile

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3-8 years of experience in logistics, courier, express distribution, or e-commerce operations.
Experience in last-mile delivery and team handling preferred.

Skills Required

Leadership and team management
Route and fleet management
Excel and MIS reporting
Problem-solving and decision-making
Customer handling
Communication and coordination skills
Operational planning and execution

Preferred Industries

Courier & Express
E-commerce Logistics
Supply Chain & Distribution
3PL Logistics

Role: Cluster / Hub Manager
Industry Type: Courier / Logistics
Department: Procurement & Supply Chain
Employment Type: Full Time, Permanent
Role Category: SCM & Logistics
Education
UG: Any Graduate