Experience required: 5-7 Yrs
Skills: Team Management, HR Ops, Employee Life Cycle, Leadership Skills, Employee Grievances, Performance Appraisal Process, Exit Interviews, Employee Engagement, Performance Appraisal, HR Policies

Role: Human Resource Manager

Experience: 5 - 7 years

Job Type: Office based, full-time permanent role

Shift timings: 11:30 Am - 08:30Pm

No Cab Facility provided

Location: Vertico BPO and LPO Services Pvt. Ltd,110A & 111, Manjeera Trinity Corporate, JNTU Hi-tech City Road, Hyd-500072

Company Description:
Vertico BPO and LPO Services Private Limited is an industry-oriented outsourcing solutions and legal processing provider based in Hyderabad. Since its establishment in 2018, the company has earned a reputation for its excellent services.
Vertico serves as the principal client for Duncan Lewis Solicitors, a prestigious law firm, handling all their specialized office support functions. The company aims to maintain its reputation by providing easy-to-implement and long-term outsourcing solutions.

Main Purposes:
To assist in the implementation of the company's Human Resources Plan in line with the company's business plan

To actively contribute to achieving company objectives (this may include project work)
To assist the senior management team with HR duties and responsibilities
To deal with all HR operational matters within the client/department groups allocated

Key Tasks:

Providing best practice advice and guidance on company policies, terms and conditions of employment and legislation.
Dealing with Employee Relations matters including disciplinary and grievance cases. Coaching and supporting Supervisors, Managers and Directors through any staffing issues with the view to find a resolution at an informal stage (including informal mediation). Take notes, produce documentation and advise on fairness/process on disciplinary/grievance/investigatory panels.
Dealing with various HR queries/matters, throughout the business, reliably and in accordance with legal requirements
Assisting with payroll matters where required
All aspects of recruitment
All aspects of training and development, including induction
Ensuring staff maintain CPD points and relevant accreditation
Ensuring probationary reviews and appraisals are carried out effectively.
Performance management conducting and assisting Directors, Managers and Supervisors at performance management meetings to ensure individual performance targets are met.
Attendance Management.
Report on key HR metrics.
Ensuring monthly report/reporting is submitted on time
Ad hoc HR related project work
Overseeing leavers process
Involvement in auditing and reporting
Overseeing onboarding process.
Assisting in talent acquisition of LPO.
Assisting and coordinating ongoing training.
Overseeing offboarding process.
Dealing with employee relations.

Skills:

Excellent organization skills with the ability to manage a large workload under pressure
Highly developed interpersonal skills with the ability to influence with confidence at a senior level
Professional manner, proactive approach to work
Demonstrate the ability to work confidentially, remaining discreet at all times
High attention to detail, proactive, able to coach and develop others through advice.
Excellent communications skills to work effectively with people at all levels
Excellent analytical skills and ability to use own initiative but know when to seek guidance
Committed team player and self -motivated
Excellent IT Skills -familiar with Microsoft Office applications and able to use HR systems
Role: HR Operations - Other
Industry Type: BPM / BPO
Department: Human Resources
Employment Type: Full Time, Permanent
Role Category: HR Operations
Education
PG: MBA/PGDM in HR/Industrial Relations