Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.

We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.

Role

We are looking for a Principal Software Development Engineer to join our team. This is a hybrid role based in Bangalore, India reporting to the Director Software Engineering in the Engineering department. You will join the team that built the world’s largest cloud security platform from the ground up, enabling organizations worldwide to harness speed and agility with a cloud-first strategy. With more than 100 patents and 15 million users across 185 countries, you will bring your vision to a team of experts dedicated to enhancing our multitenant architecture and global footprint.

What you’ll do (Role Expectations)

Collaborate with cross-functional teams during the design phase and maintain cloud-based software solutions
Design and develop innovative test strategies to simulate complex customer usage scenarios and test at scale using Python
Develop and maintain robust, scalable test automation frameworks and integrate automated APIs into CI/CD systems (Jenkins/GitLab)
Take ownership of diagnosing and resolving customer issues, recreating production issues, and providing necessary workarounds for resolution
Provide critical insights to the development team to enhance product debugging and serviceability features

Who You Are (Success Profile)

You are a problem-solver who is energized by finding solutions to complex technical challenges and delivering high-impact outcomes.
You are customer-obsessed, anchoring your decisions in solving real-world customer issues and championing their needs from start to finish.
You are a high-trust collaborator who thrives in a team environment, giving and receiving candid feedback to build trust and achieve shared goals.
You are a learner with a growth mindset, constantly developing your technical skills and actively integrating feedback to improve.
You operate with urgency and maintain a strong bias for action, delivering high-impact, high-quality results in a dynamic environment.

What We’re Looking for (Minimum Qualifications)

Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain
Extensive experience with TCP/IP, HTTP/HTTPS/TLS, and proficient with L4-L7 protocols, certificates, and debugging network flows using tools like tcpdump and Wireshark
CCNP or equivalent knowledge and experience in the networking domain
Experience building Python-based frameworks (preferably PyTest) for API, protocol, and system tests to drive reliability and coverage across microservices and experience with testing on cloud-based architectures and working with Cloud and Kubernetes ecosystems (AWS, Docker, VM, Proxmox)
Experience integrating automation into CI/CD pipelines (Jenkins/GitLab), implementing shift-left gating, test data provisioning, and parallel execution

What Will Make You Stand Out (Preferred Qualifications)

Experience leveraging generative AI developer tools and copilots to optimize code generation, test design, and automated debugging workflows
Practical experience with Security and Cloud-Security products/architectures
Knowledge and hands-on experience with Zero Trust Network Access (ZTNA) architectures

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At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

Various health plans
Time off plans for vacation and sick time
Parental leave options
Retirement options
Education reimbursement
In-office perks, and more!

Learn more about Zscaler's hybrid working model and benefits here.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.