About Applix

Applix works with organizations to support technology and talent needs. This role offers an opportunity to contribute to enterprise network analytics, monitoring, and IT service reliability initiatives. (Please replace this overview with approved Applix company boilerplate if required.)

About the Role

The Network Analytics Engineer will support network analytics initiatives by analyzing network and application performance, developing data-driven reports, and helping identify and resolve technical issues. The role involves working independently and collaboratively on complex issues that may span multiple infrastructure components or applications, while developing, integrating, and supporting in-house and purchased applications or infrastructure solutions.

Key Responsibilities
• Use established network analysis systems, tools, and processes to investigate network and application performance.
• Create and deliver data-driven analyses, reports, test plans, and test execution results for application and infrastructure teams, Caterpillar business units, dealers, and suppliers.
• Support network planners by interpreting capacity and performance data and reports for capacity-planning activities.
• Enhance existing systems by understanding use cases and requirements, identifying opportunities for modification or improvement, and implementing enhancements.
• Work with vendors to integrate purchased applications and/or infrastructure.
• Assess response times and network traffic for new application deployments, releases, and upgrades.
• Perform deeper analysis of application and network response times to troubleshoot issues and identify proactive improvements.
• Identify and resolve application and technical problems, including providing off-shift and weekend support when required.
• Participate in integrated testing and user acceptance testing for application and infrastructure components.
• Design and implement processes and process improvements that strengthen development and support activities.
• Respond to incidents and contribute to analysis and actions that improve mean time to resolution (MTTR).
• Investigate network paths, set up network traces, and analyze trace data.

Required Skills & Qualifications
• Bachelor’s degree or relevant certifications.
• Five to seven years of progressively responsible, job-related IT experience.
• At least three years of experience in network administration, systems administration, and/or application administration on Linux or Windows platforms.
• Proficiency in Python or another programming language, along with API or SQL skills.

Technical Skills

Network Monitoring & Diagnostics
• ScienceLogic
• ThousandEyes
• Gigamon
• Wireshark
• Broadcom Network Flow Analysis (NFA)
• Network path investigation, network traces, and traffic/response-time analysis

Programming, Data & Integration
• Python or another programming language
• API usage and integration
• SQL
• Shell scripting

Analytics & Reporting
• Power BI
• Data-driven analysis and reporting
• Capacity and performance data interpretation

Operating Systems & Infrastructure
• Linux and/or Windows administration
• Application and infrastructure support
• Application and infrastructure testing

Preferred Qualifications
• Two to three years of development experience with Python, APIs, SQL, and Shell.
• Experience with enterprise analytics and monitoring solutions such as ScienceLogic, ThousandEyes, and Power BI.
• Experience with AWS S3, Snowflake, syslog, and/or network flow logs, including integrating data from external sources.
• Experience with cloud technologies such as AWS or Azure.
• Experience with Cisco networking technologies.
• Experience with Silver Peak SD-WAN technologies.

Soft Skills
• Analytical and methodical approach to troubleshooting complex technical issues.
• Ability to work independently and collaboratively across application and infrastructure teams.
• Clear communication when presenting analysis, reports, findings, and recommendations to varied stakeholders.
• Problem-solving mindset with a focus on continuous improvement and incident resolution.
• Flexibility to support off-shift and weekend activities when required by the role.

What Success Looks Like?
• Accurate, actionable network and application performance analyses and reports are delivered to stakeholders.
• Network paths, traces, traffic, and response-time issues are investigated systematically.
• Incidents are supported with analysis that helps reduce mean time to resolution (MTTR).
• Capacity-planning and application-deployment decisions are supported with relevant performance data.
• Enhancements, integrations, testing, and process improvements are completed in line with requirements.

Why Join Applix?
• Contribute to enterprise-scale network analytics and IT support activities.
• Work across network, application, infrastructure, analytics, and cloud-related technologies.
• Build experience in performance analysis, troubleshooting, integrations, and continuous improvement